Privacy Policy

Website Privacy Policy

Welcome to Pinnacle Spine and Neurosurgery! Thank you for visiting our website. We are committed to protecting your privacy and complying with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, and protect the information you provide through our website, www.pinnaclespine.com (“Website”).

By accessing our Website, you acknowledge and agree to this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our Website.

Privacy Policy Purpose

This Privacy Policy aims to transparently communicate how we handle the information collected through our Website. It applies to:

Information collected directly from you through forms, chat, email, or newsletter opt-ins.

Information collected automatically, such as IP addresses or website usage data, through cookies and other tracking technologies.

Protected Health Information (PHI) collected or stored as part of your interactions with our practice.

This Policy does not apply to information collected offline or through third-party websites not operated by us.

HIPAA Compliance

Pinnacle Spine and Neurosurgery is committed to protecting your Protected Health Information (PHI) in accordance with HIPAA. Any PHI you provide to us through our Website will be handled with the utmost confidentiality and used solely for purposes permitted by law, including treatment, payment, or healthcare operations.

Age Requirements

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verified parental consent. If you believe we have collected such information, please contact us immediately at hello@pinnaclespine.com.

Types of Information We Collect

1. Personal Information
We may collect personal information directly from you, including:

Contact details: Name, address, email address, phone number.

Financial details: Credit or debit card information for payments.

Healthcare information: Medical history or other health-related details you provide to us.

2. Automatically Collected Information

Website usage data, including your IP address, browser type, and operating system.

Cookies and tracking technologies for analytics and personalized user experiences.

3. Protected Health Information (PHI)
If you submit PHI through our Website (e.g., via appointment requests or secure forms), we will safeguard this information per HIPAA guidelines.

How We Use Your Information

The information we collect may be used for the following purposes:

To provide healthcare services and respond to your inquiries.

To manage your appointments or payments.

To improve the functionality and user experience of our Website.

To comply with legal obligations, including HIPAA and other privacy laws.

We will not use your PHI for marketing purposes without your explicit written authorization.

Disclosure of Information

We do not sell or share your personal information or PHI with unauthorized third parties. However, we may disclose information:

To service providers who assist with billing, data processing, or other operational needs, under strict confidentiality agreements.

To comply with legal or regulatory obligations, including HIPAA.

To protect the rights and safety of our practice, staff, or patients.

Data Security

We implement reasonable technical, physical, and administrative safeguards to protect your information, including:

Encrypted transmission of sensitive data.

Access controls to ensure only authorized personnel handle your PHI.

Regular audits and training for staff on HIPAA compliance.

However, no data transmission or storage system is 100% secure. Please notify us immediately at hello@pinnaclespine.com if you believe your information has been compromised.

Your Rights

As a user of our Website and as a patient, you have the following rights regarding your information:

Access and Copy: You may request a copy of your personal data or PHI we maintain.

Correction: You may request corrections to inaccurate or incomplete information.

Restriction: You may request restrictions on how we use or disclose your PHI.

Confidential Communication: You may request alternative communication methods.

To exercise any of these rights, please contact us at hello@pinnaclespine.com or by mail at:
17200 Chenal Parkway, Ste 300-303, Little Rock, AR 72223-5965.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies. Please note that disabling cookies may limit the functionality of certain features.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate the most recent revision. Significant updates will be communicated to you via email if you have provided one.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Pinnacle Spine and Neurosurgery
www.pinnaclespine.com
17200 Chenal Parkway, Ste 300-303, Little Rock, AR 72223-5965
hello@pinnaclespine.com
501-234-0600